Many Tesla customers reserved a Cybertruck right after it was officially unveiled and had to wait years to have it delivered. One of them was informed by Tesla that his brand-new EV sustained a critical failure when he was on his way to pick it up. He decided to buy it anyway. However, he is now asking himself if he really did the right thing.
Tesla presumably fixed the critical failure, and the customer, Oliver Alare, took the pickup truck home a few days later. Oliver told his side of the story on the Cybertruck Owners Only Facebook group.
"I was supposed to take delivery today at 4 AM. They had to postpone it to Monday next week due to a 'power conversion system failure.' […] Doesn't sound good knowing that the truck already had an issue. I guess it's good that they caught it before they released the truck to me, but still…" he wrote on Facebook, asking if anyone else experienced similar problems.
Someone in the comments section says he experienced something that seemed similar and shows a photo of the error list that indicated his truck was running on reduced power, had the turning radius limited, and had a low voltage electrical system detected.
There are other customers in the group complaining about catastrophic failures just days into ownership. Some of them even had to get a replacement Cybertruck because Tesla was unable to properly diagnose and fix the issue even after multiple visits to the service.
Oliver, who did not mention what Cybertruck version he got, shared his thoughts in the Facebook group a few days after he finally had his Cybertruck delivered. He encountered no issues, but he did think that the "truck was too sluggish" until he realized it was in Chill Mode. He switched to Sports Mode, and all problems were gone.
However, the customer was left wondering if he really made the best choice accepting a vehicle that had broken down even before he got his hands on it. There is no information on whether Tesla offered a compensation discount as a consolation for the inconvenience.
What do you think? Did Oliver do the right thing, or should he have asked for a Cybertruck that was in perfect running condition? Right now, due to plunging demand, the waiting times have been reduced to just under a month.
One thing is for sure: he has to keep track of all the interactions with Tesla (emails, chats, and phone conversations with the automaker's personnel) and prove that he bought a vehicle that encountered issues even before delivery if anything else comes up, related or not with the power conversion system failure that Tesla reported.
From now on, he will have to document everything and take photos and videos of whatever happens. Oliver Almare's story showed up on Torque News.
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